At Mini Estilo Pty Ltd, your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you shop with us, visit our website, contact us, subscribe to our communications or otherwise interact with our store.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to our business.

Who This Policy Applies To

This Privacy Policy applies to Mini Estilo Pty Ltd, referred to in this policy as “Mini Estilo”, “we”, “us” or “our”. It applies to personal information we collect through our website, online store, customer service channels, email communications, promotions, social media interactions and any other dealings you have with us.

What Personal Information Means

Personal information is information or an opinion that identifies you, or could reasonably identify you. This may include details such as your name, email address, phone number, billing address, delivery address, order details and any information you provide when contacting us.

Personal Information We Collect

Depending on how you interact with us, we may collect personal information including your name, contact details, delivery and billing address, order history, payment confirmation details, product preferences, customer service enquiries, return or exchange information, marketing preferences and website usage information.

When you use our website, some technical information may be collected automatically, such as your IP address, browser type, device information, pages viewed, access times, referring website and general browsing activity. This helps us operate our website, improve your shopping experience and understand how customers use our store.

We do not store full credit card numbers. Payments are processed through secure third-party payment providers, and those
providers handle payment information in accordance with their own privacy and security practices.

How We Collect Personal Information

We usually collect personal information directly from you when you place an order, create or use an account, subscribe to emails, contact us, make a return or exchange request, enter a promotion, interact with us on social media or use our website.

We may also collect information through cookies, analytics tools and similar technologies when you browse our website. You can manage or disable cookies through your browser settings, although some website features may not work as intended if cookies are disabled.

Why We Collect and Use Personal Information

We collect and use personal information so we can operate our business and provide a better customer experience. This includes processing and delivering orders, managing returns and exchanges, responding to enquiries, providing customer support, sending order updates, improving our website, personalising your shopping experience, preventing fraud, meeting legal obligations and sending marketing communications where permitted.

We will only use your personal information for the purpose for which it was collected, for related purposes you would reasonably expect, with your consent, or where otherwise permitted or required by law.

Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing from us, we may send you updates about new arrivals, promotions, offers, store news and products we think may interest you. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Cookies and Analytics

Our website may use cookies and analytics tools to help us understand website traffic, customer browsing behaviour, shopping preferences and the effectiveness of our marketing. These tools may collect information about your device, browser and activity on our website. We use this information to improve our website, display relevant content and support advertising or remarketing activities.

You may be able to adjust your browser settings to refuse or delete cookies. You may also manage certain advertising
or analytics preferences through the relevant third-party provider settings.

When We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment providers, delivery and logistics providers, website and hosting providers, email and marketing platforms, analytics providers, customer service tools, professional advisers and other service providers who assist us.

We may also disclose personal information where required by law, to protect our legal rights, to investigate suspected fraud or unlawful activity, or in connection with a business sale, transfer, restructure or merger.

Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy requirements.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored electronically or in hard copy, and access is limited to those who need it for business purposes.

While we take reasonable care to protect your information, no method of transmission or storage is completely secure. If we no longer need your personal information for the purpose for which it was collected, and we are not required by law to keep it, we will take reasonable steps to destroy or de-identify it.

Accessing or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information
that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to your request.

If You Do Not Provide Personal Information

You do not have to provide personal information to us. However, if you choose not to provide certain information,
we may not be able to process your order, deliver products, respond to enquiries, manage returns or provide some services.

Privacy Complaints and Questions

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us using the details below. We will consider your request and aim to respond within a reasonable time.

Email: info@miniestilo.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or privacy practices. The latest version will be available on our website.