We want you to feel confident when shopping with us. If something is not quite right, we are happy to help with an eligible return or exchange, provided the item meets the conditions below. To keep our policy fair for all customers, returns and exchanges must be completed within the stated timeframe and in the required condition.

In-Store Returns

Eligible items purchased in store may be returned in person at one of our stores. Please bring your proof of purchase so our team can assist you as quickly as possible.

Please note that in-store purchases cannot be returned through our online returns process. Purchases made from outlet stores must be returned to an outlet store.

Online Returns

Eligible items purchased online may be returned in store for an exchange. If you would like a refund for an online purchase, the item must be returned to our online store.

Please send online refund returns to: Mini Estilo Online Returns, 7 Lena Court, Hoppers Crossing VIC 3029, Australia.

When returning an online order, please include your order number with the parcel so we can identify and process your return promptly. For exchanges, please contact returns@miniestilo.com before sending your item back and let us know what you are returning, along with the item and size you would like instead. This allows us to check availability and, where
possible, place the replacement item on hold for you.

Return Eligibility

  • Proof of purchase is provided, such as an original receipt, e-receipt, tax invoice, packing slip or gift receipt.
  • The return is made within 30 days of purchase.
  • The item is unworn, unwashed and in original saleable condition.
  • The item is free from fragrance, marks and signs of wear.
  • All original labels, tags, packaging and hygiene stickers remain attached, including the anti-wardrobing sash on partywear and formalwear items.

Please note that refunds for online purchases are not available in store.

Items with Special Return Conditions

Please choose formalwear and partywear carefully. If you change your mind, these items cannot be refunded but may be
exchanged for a credit voucher or another item, provided the anti-wardrobing sash is intact and all other return conditions are met.

For hygiene reasons, we are unable to offer change-of-mind exchanges or refunds on jewellery, hair accessories, headwear, baby accessories, hosiery or underwear. Gift cards also cannot be returned or refunded.

These conditions do not limit your rights under Australian Consumer Law.

Faulty or Incorrect Items

If you believe your item is faulty or does not match the description shown to you, please return it to us so we can assess
it. A proof of purchase must be provided, and the item should be returned within 30 days of purchase where possible.

Once assessed, we will provide a repair, replacement or refund in line with Australian Consumer Law and the guidance of the ACCC.

Refund Method

Approved refunds will be issued to the original payment method. Where the original payment method was a gift card, credit note or rebate voucher, the refund will be processed as a credit note.

Items returned with a gift receipt may be exchanged at the current sale value. A refund for a gifted item can only be processed when the original purchase receipt is provided.

Online Return Costs

Original and return postage costs are not reimbursed by Mini Estilo for change-of-mind returns, unless required under Australian Consumer Law.

For exchanges, please include a self-addressed return post bag. Alternatively, we can provide our bank account details so you can deposit the postage cost for sending the replacement item to you.

If a refund reduces your order value below the free-shipping threshold, the shipping cost incurred to send your original order may be deducted from your refund.

If a parcel cannot be delivered and is returned to our warehouse for a reason outside our control, an $11.99 re-delivery or return fee will be deducted from your refund.

Returning Without Proof of Purchase

If you do not have proof of purchase, we may still be able to help. Where the item is current season stock, in original condition, free from fragrance and has all tags attached, we can offer an exchange for a different size of the same item. Without proof of purchase, we are unable to exchange the item for a different product, issue a credit note or provide a refund.